Manager, Customer Success – Central Region
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Job Description
Manager of Customer Success at OneStream leading a team and overseeing customer outcomes. Focused on adoption, retention, and strategic relationships in the Central Sales Region.
Responsibilities:
- Execute overall company and Customer Success strategy to deliver adoption, expansion, and retention.
- Drive adoption and retention efforts across your region, leveraging data-driven insights to optimize customer outcomes.
- Lead and coach a team of Customer Success professionals in achieving business goals including maintaining a high GRR, increasing NRR, and driving key KPIs.
- Serve as a customer-facing leader and foster senior and executive-level strategic relationships across your book of business.
- Measure and monitor your book of business progress against key performance indicators, reporting internally and to customer stakeholders.
- Build and execute Customer Success Plans to establish strategic goals and help customers achieve their business objectives.
- Collaborate with internal teams (Account Management, Professional Services, Education, SME) to identify opportunities for further adoption of our solutions.
- Advocate for customer needs across departments and manage resolutions for escalated concerns.
- Demonstrate a commercial mindset to drive strategic alignment and tactical execution.
Requirements:
- Minimum of a bachelor’s degree; an advanced degree may be considered in lieu of professional experience.
- 8+ years in a related function with direct customer advocacy and engagement experience.
- Minimum of 5 years of experience in Customer Success, Consulting, Account Management, or Sales/Pre-Sales.
- Minimum of 1 year of experience in a leadership or team lead capacity.
- Prior experience in dealing with C-level executive stakeholders.
- Prior experience in dealing with complex customers.
- Prior experience in SaaS applications.
- Prior experience with any CPM solution (OneStream, Oracle, SAP, Anaplan, or other).
- Sound understanding of corporate finance functions including financial close, planning, budgeting, forecasting, and management reporting.
Benefits:
- Vision
- Medical
- Life
- Dental
- 401K
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