Clinical Implementation Manager, Surgical Services
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Job Description
Clinical Implementation Manager scaling onsite clinical operations for Stepful’s surgical technology and sterile processing programs. Coordinating sites, preceptors, students, and healthcare-system clients.
Responsibilities:
- Travel to clinical sites to lead pre-launch preparation ahead of each skills lab start
- Confirm logistics, materials, and site readiness with site leadership
- Identify and onboard client-side clinical coordinators at new sites
- Schedule preceptor onboarding and confirm materials are shipped before students arrive
- Increase travel cadence during the clinical scrubs phase and respond to ad hoc site needs
- Build trusting relationships with students throughout clinical rotations
- Support students through clinical remediation
- Track cohort progress against the clinical timeline and flag at-risk students
- Serve as primary contact for client-side clinical coordinators and preceptors
- Onboard preceptors through in-person or virtual sessions
- Follow up with preceptors and students to complete evaluations
- Own biweekly check-ins with on-site coordinators
- Present to clinical coordinators, preceptors, and hospital staff
- Support hospital-level OR/division director relationships on multi-site accounts
- Resolve or escalate client issues and de-escalate issues when needed
- Partner with the Program Director and Customer Success teams to coordinate client outreach
Requirements:
- Active NBSTSA Certified Surgical Technologist (CST) or NCCT TS-C certification; or nurse/OR professional with extensive hands-on operating room experience; or associate's or nursing degree with first-assist experience
- Comfortable presenting independently to clinical coordinators, preceptors, and client-side hospital staff
- Experience tracking cohort or program progress and flagging at-risk students or sites early
- Experience managing logistics of an in-person program, including skills lab setup, materials, and scheduling
- Willingness to travel to clinical sites regularly — 50%+ of the time
- Comfort operating with real autonomy in a fast-growing organization and building process from an unfinished playbook
- Experience in EdTech or online/hybrid healthcare training environments is a bonus
- Experience in a healthcare training, apprenticeship, or externship placement environment is a bonus
- Dual certification across surgical technology and sterile processing is a bonus
Benefits:
- Meaningful Equity Stake
- Subsidized Medical, Dental, and Vision insurance plan options
- 401(k)
- FSA, HSA and commuter benefits
- Learning stipend
- Open vacation policy
- Guidance of 15 days PTO annually
- Stepful closed the last week of December
- 15 work-from-anywhere days
- 10 public holidays observed for 2026
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