CMMS Analyst
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Job Description
CMMS Analyst managing computerized maintenance management systems and facility services reporting at JLL. Ensure system integrity, user training, and maintenance process optimization.
Responsibilities:
- Managing the client work order process and systems, ensuring data continuity for central and facility management reporting and maximizing system capability
- Producing monthly, quarterly, annual, and ad-hoc account reporting including work order activity, scheduled maintenance, service level compliance, labor reporting, and project reporting
- Planning, scheduling, coordinating, and assigning all frequency and work type maintenance activities while optimizing maintenance inventory by balancing workload to labor availability
- Serving as Subject Matter Expert for the assigned portfolio, supporting CMMS systems-related questions, support issues, and user requirements
- Providing new user training, advanced user training, and new feature training to account and client staff as required
- Maintaining system and user process documentation, developing new documentation as required and updating existing documentation
- Conducting periodic data auditing to maintain maintenance record compliance with CMMS and maintenance business process standards and specifications
Requirements:
- Minimum 5 years' experience managing CMMS/work order applications
- Demonstrated process orientation and data-driven skill sets
- Strong aptitude for technology and systems administration
- Highly proficient in MS Office Suite, specifically Excel for data analytics and manipulation
- Superior customer service skills with strong orientation to provide exceptional customer experience
- Possess strong written, verbal, and interpersonal communication skills
- Strong organizational skills and collaborative working style
- Undergraduate degree or equivalent experience preferred
- Experience with ServiceNow and/or Maintenance Connection CMMS platforms preferred
- Proficiency in SmartSheet, MS SharePoint, and data visualization tools preferred
- Background in facilities management or building engineering support preferred
- Experience with system configuration including notification messages, print formats, and communication mechanisms preferred
- Familiarity with maintenance metrics analysis and work order flow optimization preferred
Benefits:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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