Cloud Analyst
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Job Description
Cloud Analyst supporting Cloud environments ensuring high availability and incident management at Keyrus. Collaborating with N1, N2, and N3 teams for operational excellence and improvements.
Responsibilities:
- Atuar na sustentação de ambientes Cloud ( AWS e Azure ), apoiando times N1, N2 e N3
- Garantir o cumprimento de SLAs e KPIs operacionais
- Apoiar a gestão de incidentes, problemas e mudanças (ITIL)
- Criar e manter runbooks e procedimentos operacionais
- Contribuir com análises de causa raiz (RCA) e melhoria contínua
- Atuar como apoio técnico em situações críticas em ambientes Cloud
- Participar de CABs, mudanças e releases
- Apoiar na mentoria técnica do time
- Elaborar e reportar métricas operacionais
Requirements:
- Experiência com infraestrutura em Cloud (AWS e Azure)
- Noções de arquitetura Cloud , alta disponibilidade e disaster recovery (DR)
- Vivência com ITIL / ITSM e operação de ambientes críticos
- Experiência com monitoramento de ambientes
- Conhecimento intermediário em SQL para consultas e análises operacionais
Benefits:
- A Keyrus acredita na diversidade e na inclusão.
- Encorajamos a todos a participarem em nosso processo de contratação, não importando o gênero, idade, raça, religião.
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