Collections Specialist
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Job Description
Collections Specialist responsible for contacting clients and collecting outstanding payments. Ensuring timely payments and maintaining trustful relationships while collaborating with the Accounts Receivable team.
Responsibilities:
- Monitor accounts to identify outstanding debts.
- Investigate historical data for each debt or bill.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments and maintain accounts within terms.
- Process credit card payments.
- Escalate billing or aging issues.
- Update account status records and collection efforts timely in Netsuite.
- Report on collection activity and accounts receivable status.
- Work diligently with cash app and Accounts Receivable team.
Requirements:
- High school diploma or equivalent; finance or accounting courses preferred.
- Two years of previous experience as an internal collector or in Accounts Receivable.
- Proficient computer skills, MS Office (Word, PowerPoint, Outlook, and Excel a must).
- Working knowledge of financial/ERP software; NetSuite a plus.
- Able to multitask, prioritize, and manage time efficiently.
- Self-motivated and self-directed; able to follow instructions and work with little supervision.
- Excellent verbal and written communication skills.
- Able to create trust and build relationships.
- Able to analyze problems and strategize for better solutions.
Benefits:
- Work from home Monday to Friday
- 8 AM to 5 PM CST
- Following US Holidays
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