Community Associate
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Job Description
Community Associate engaging players on our Discord server for a thriving sportsbook community. Connecting and supporting our players in real-time during events and discussions for DraftKings.
Responsibilities:
- Be an everyday presence in our Discord server, engaging authentically with our players across channels, topics, and live sports moments.
- Serve as a trusted point of contact, responding quickly and helpfully to player questions and needs.
- Create and execute community-first campaigns including giveaways, AMAs, live chats, and themed events in partnership with internal and external teams.
- Monitor sentiment, player behavior, and emerging trends, and share insights regularly to improve products, features, and the overall experience.
- Champion the community’s voice across the company while upholding our brand tone and standards.
- Support coverage during sports-heavy periods — evenings, weekends, and big game days (on rotation).
Requirements:
- At least 1 year of experience building, moderating, or supporting digital communities; preferably around sports, gaming, or consumer brands.
- Deep familiarity with Discord, including mod tools, roles, bots, and engagement features.
- Proven ability to create thumb-stopping content and conversations tailored to specific communities.
- Excellent written communication skills with a flexible tone: professional, playful, empathetic — whatever the moment calls for.
- A strong sense of urgency and ownership — you’re fast, proactive, and solutions-focused.
- An understanding of Sportsbook or Daily Fantasy Sports products and can talk betting lines, big games, or prop picks without missing a beat.
- Experience moderating high-volume communities or social platforms during live events is a plus.
- Knowledge of responsible gaming practices and customer safety.
Benefits:
- bonus
- equity
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