Community Engagement Specialist
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Job Description
Community Engagement Specialist at Zócalo Health focusing on outreach and support for Latino communities. Engaging with members to facilitate access to healthcare services and build community relationships.
Responsibilities:
- Conduct in-person outreach attempts for members identified by health plan eligibility lists.
- Complete Athena documentation for outreach attempts.
- Schedule intake appointments and assist with the completion of required forms.
- Attend outreach events and professionally represent Zócalo Health to community members and partners.
- Build and maintain relationships with community coalitions, CPI collaboratives, and other stakeholders to keep them engaged.
- Convert leads to patients using internal documentation systems.
- Document all outreach attempts and outcomes in Athena and the appropriate trackers.
- Assist in sending patient mailers and making follow-up calls to leads generated from community events to enroll them in programming.
- Represent Zócalo Health at community coalition meetings and collaborative events.
- Ensure professional, consistent messaging and build trust with community stakeholders.
Requirements:
- Minimum of 1-3 years of experience in healthcare, community outreach, or a related field.
- Experience in engaging with diverse communities and providing culturally sensitive communication.
- Fluent in English and Spanish (verbal and written).
- Strong interpersonal and communication skills to build trust and connect with patients and community partners.
- Detail-oriented with excellent organizational skills.
- Comfortable with technology and proficient in using electronic health records (Athena experience preferred).
- Ability to work a flexible schedule, including evenings and weekends, to attend events.
- Access to reliable transportation for in-person outreach and events.
Benefits:
- Comprehensive benefits (medical/dental/vision)
- Generous home office stipend
- Competitive compensation
- Generous PTO policy including 6 paid holidays.
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