Community Lead
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Job Description
Advocate Community Lead overseeing advocate communication and engagement for a healthcare startup. Responsible for building community and improving internal communication systems for advocates.
Responsibilities:
- Own internal advocate communication channels and our community platform, Circle.so
- Facilitate engagement through onboarding sessions, fireside chats, and other advocate-facing experiences that build connection and clarity.
- Monitor internal sentiment and feedback to proactively address knowledge gaps, align messaging, and reduce friction.
- Create resources and recognition programs that empower advocates to serve patients with confidence, accuracy, and empathy.
- Build community by surfacing stories, celebrating milestones, and maintaining a tone that reflects Solace’s mission and values.
Requirements:
- 3+ years of experience in internal communications, community management or PR with a strong preference for experience at venture-backed technology or consumer startups
- Experience managing internal communication tools, knowledge management, and community platforms
- A bachelor’s degree in a related discipline is preferred. A clinical background is strongly preferred
- A high level of agency and autonomy, coupled with a vision for what healthcare can and should be
Benefits:
- Competitive salary and equity
- Remote-first culture
- Generous time off policies
- Health, dental, and vision insurance
- 401(k) plan with company match
- Professional development opportunities
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