Community Support Virtual Assistant
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Job Description
Virtual Assistant for Community Support Team handling phone calls and email inquiries for community management. Providing professional assistance and managing communication records.
Responsibilities:
- Answer incoming company phone calls in a professional and courteous manner.
- Document key details from calls and route requests to the appropriate team members.
- Monitor and respond to general company email inquiries.
- Maintain organized communication records and notes within internal systems.
- Ensure inquiries are handled promptly and accurately.
- Provide friendly and professional assistance to homeowners, association boards, vendors, and internal staff.
- Address basic inquiries related to community association services.
- Apply problem-solving skills to resolve simple issues when possible.
- Escalate complex matters to the appropriate internal team members.
- Assist with posting HOA financial reports and documents to community websites as the VA gains experience.
Requirements:
- 1–2+ years of experience in customer service, administrative support, or virtual assistance preferred.
- Excellent verbal and written English communication skills.
- Strong phone etiquette and ability to communicate professionally with clients and vendors.
- Highly organized with strong attention to detail.
- Ability to manage multiple tasks and prioritize requests effectively.
- Comfortable learning new software platforms and internal systems.
- Reliable internet connection and a quiet workspace for handling calls.
- Positive attitude and strong team-oriented work ethic.
Benefits:
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
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