Consumer Construction Manager
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Job Description
Consumer construction lending manager overseeing residential loan operations at Pinnacle Bank. Managing loan processing, compliance, reporting, risk controls, and mortgage lending staff development.
Responsibilities:
- Manage the Consumer Residential Construction Lending Department daily
- Ensure quality service and support for internal and external clients
- Enforce loan policy and established guidelines
- Oversee accurate processing of loan transactions, payments, disbursements, documents, and reporting
- Establish communication flows and service standards for client requests, complaints, and issues
- Coordinate with staff, RLC, ALO, Legal, Compliance, Pinnacle Mortgage, and senior management to address operational issues
- Ensure risk disciplines protect clients and the bank’s reputation
- Develop departmental processes, procedures, guideline checklists, and worksheets based on Loan Policy requirements
- Oversee proper loan booking and efficient movement of loans through approval
- Monitor and manage past dues, maturities, exceptions, overdrafts, and insurance; prepare production reports
- Ensure department employees are trained and provide onboarding training for new mortgage employees
- Manage performance and merit processes for direct and indirect reports
- Coach and develop team members and foster an engaged work environment
- Work with Human Resources on employee relations, compensation, training, recruitment, and related matters
- Observe applicable policies, procedures, laws, regulations, and risk limits; report suspected violations
- Perform other related duties as required
Requirements:
- Bachelor's Degree in Business Administration, Finance, Accounting, or related field, or an equivalent combination of education and experience
- 5 years of job-specific experience
- Successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) under the SAFE Act, within the established timeframe after initial employment
- Successful nationwide fingerprint check as part of NMLS registration
- Knowledge of loan policy requirements and mortgage/construction lending operations
- Ability to manage departmental reporting, loan transactions, payments, disbursements, documents, and compliance-related processes
- Ability to communicate with internal and external clients, lenders, attorneys, executive management, and other departments
- Ability to develop processes, procedures, checklists, and worksheets
- Ability to monitor and manage past dues, maturities, exceptions, overdrafts, and insurance
- Ability to train, coach, and develop employees and manage performance processes
- Ability to observe and report risks, policy violations, and regulatory issues
- May sit or stand for long periods; talk and hear regularly
- Ability to climb, bend, kneel, crouch, or crawl regularly; use hands and reach
- Ability to see objects up close or at a distance, use peripheral vision, and identify basic colors
- Up to 10 pounds of weight lifting/force exertion required
- Travel required less than 10% of the time
- Driver's license not required
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