Consumer Sales Advisor
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Job Description
Inbound Sales Advisor at TDS Telecom focusing on sales and customer service in telecommunications. Leveraging cutting-edge fiber internet technology while maintaining customer satisfaction and achieving sales goals.
Responsibilities:
- Deliver sales results by providing exceptional customer service.
- Exceeds or meets monthly sales goals of strategic products such as but not limited to, Voice, High Speed Data, TV, and Internet Content Product Offerings.
- Consults with customers on service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value.
- Maintains and grows existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, downgrades, and other miscellaneous inquiries.
- Is responsible for reselling customers on the benefits of having TDS service and subsequently protecting existing revenue.
- Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales Goals.
- Maintains regular attendance and promptness for work.
- Special Projects as assigned by Supervisor.
Requirements:
- 6+ months experience in a sales role
- 2+ years’ experience using a PC with various software packages
- 6+ months experience in a fast-paced environment managing multiple tasks
- 6+ months experience working with detailed data
- Understanding of the telecommunication industry
- Understanding of telecommunication products and services
- Excellent interpersonal communication skills (i.e., verbal, written, listening)
- Ability to handle a high volume of phone calls in a structured, contact center environment
- Problem solving skills (i.e. customer complaints, competitive issues)
- Successful completion of classroom training will be required
- Demonstrated success in a competitive sales environment
- Able to Work Overtime with Advance Notice
- Ability to Work shift with ending time of 10 p.m. CST and a Saturday Rotation
Benefits:
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Life Insurance
- 401(k) Plan
- Generous Vacation & Paid Sick Leave
- Seven Paid National Holidays & One Floating Holiday
- Paid Parental Leave (6 weeks after 12 months of employment)
- Adoption & Surrogacy Assistance
- Employee Assistance & Wellness Programs
- Short-Term & Long-Term Disability
- TDS Service Discounts
- Education Assistance
- Paid Volunteer Time
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