Content Marketing Specialist
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Job Description
Content Marketing Specialist creating SEO, social, email, and campaign content for SupportNinja’s outsourced services business. Analyzing performance and optimizing marketing effectiveness.
Responsibilities:
- Plan, create, and publish content across website, blog, social media, email, and press release channels
- Develop content calendars and coordinate content production timelines
- Conduct market and audience research to inform content strategy and messaging
- Optimize content for search engines using relevant keywords and SEO best practices
- Monitor and analyze engagement, conversion rates, ROI, and other performance metrics
- Generate performance reports and recommendations for optimization
- Maintain brand consistency across content and marketing materials
- Collaborate with sales, product development, design, and other internal teams
- Support planning and execution of digital, social media, email, and traditional marketing campaigns
- Track campaign and content performance and implement optimization strategies
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge through training and learning initiatives
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues
- Perform other duties as assigned
Requirements:
- Minimum of one (1) year of experience in content marketing, marketing, or a related role within an outsourced services environment
- Proven track record of successfully creating and executing content and marketing campaigns
- Strong written and verbal communication skills, with the ability to adapt tone and style for different audiences and channels
- Proficiency with digital marketing tools and content management platforms
- Strong analytical skills, with the ability to interpret performance data and identify optimization opportunities
- Creative mindset, with strong attention to detail and brand consistency
- Strong organizational skills, with the ability to manage content calendars and multiple projects simultaneously
- Results-driven approach, with a growth mindset and strong problem-solving abilities
- Ability to work the 8PM–5AM Manila schedule
- Full-time availability
Benefits:
- Competitive compensation
- Government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off
- Birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Remote work arrangement
- Work-from-home workstation requirements provided
- BYOD equipment arrangement
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