Conversational AI Solution Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Conversational AI Solution Engineer designing and implementing voice and chatbot automation for Teleperformance customers. Configuring platforms, engineering prompts, integrating APIs, and leading projects through go-live.
Responsibilities:
- Assess customer processes for automation potential and select suitable platforms
- Develop solution concepts for voice and chatbot implementations
- Assess and communicate technical feasibility, effort, and risks
- Configure and build voicebots and chatbots on established Conversational AI platforms
- Develop, test, and optimize prompts and dialogue flows
- Perform quality assurance and continuously improve bot performance
- Connect interfaces to customer systems, including APIs and data flows
- Implement technical solutions using JavaScript and Python
- Take end-to-end responsibility for projects, from technology assessment and configuration through go-live
- Manage projects and communicate with stakeholders
- Collaborate with customer IT teams on system integration
- Create and maintain technical documentation covering configurations, interfaces, and prompt libraries
- Share knowledge within the team
Requirements:
- Successfully completed degree in Computer Science, Business Informatics, or a comparable technical field
- 3–5 years of relevant professional experience as a Conversational AI Engineer, Solution Engineer, Technical Consultant, or in a comparable role
- Proven project experience implementing voicebots or chatbots on established platforms
- Strong knowledge of configuration and prompt engineering on Conversational AI platforms
- Programming skills in JavaScript and Python
- Experience with API integration and system architecture
- Ability to assess automation potential in customer processes
- Structured project management skills and experience with technical documentation
- German at C1 level required
- Interest in or experience with the Customer Experience (CX) field is an advantage
- Strong technical affinity and a structured, solution-oriented approach to work
- Ability to quickly learn and adopt new technologies
- Ability to communicate technical concepts clearly and effectively
- Ability to work independently and remain resilient during project phases
- Up-to-date CV and cover letter in German required in PDF format
Benefits:
- Full-time position (40 hours/week, flexible working hours)
- Remote work / home office
- Permanent employment
Similar Jobs
Sales Solutions Consultant – Account Management
Remote Sales Solutions Consultant supporting mortgage account management and retention. Developing tailored product solutions, presentations, proposals, and client requirements for Dark Matter.
Technology Solutions Engineer
Ingénieur en solutions technologiques chez GP Software, éditeur lyonnais de logiciels FAO-CAO-DNC pour la fabrication mécanique. Évolution vers la responsabilité produit, le développement ou le technico-commercial.
Lead Intelligent Solutions Engineer
Lead AI engineer building production LLM, agent, and automation solutions for SCRI, a community-based oncology research organization. Owning architecture, delivery, governance, and enterprise adoption.
Lead Intelligent Solutions Engineer
Lead AI engineer building LLM agents and intelligent automation for SCRI, a community-based oncology research organization. Owning architecture, production delivery, governance, and enterprise adoption.
Solution Architect – Regulatory, RIM
Solution Architect leading Kivo’s regulated life-sciences SaaS implementations and validation support. Owning North American customer success, retention, adoption, and expansion.
Solution Architect – Quality, QMS
Solution Architect leading Kivo’s regulated pharmaceutical quality software implementations. Owning customer success, adoption, retention, and expansion across North American accounts.
Senior Solutions Architect
Solutions Architect designing secure digital banking platforms, integrations, and architecture standards. Advising stakeholders and leading technology strategy for a financial services organization.
Senior Solutions Engineer
Senior Solutions Engineer helping Karat, the world's largest interviewing company, deploy technical hiring solutions for enterprise clients. Advising stakeholders, analyzing performance data, and optimizing interview frameworks.
Solutions Architect
Solutions Architect guiding fintech customers through Atomic's payroll and financial-data connectivity integrations. Providing technical support, onboarding, demos, troubleshooting, and product feedback.
Federal Security Solution Architect
Federal Security Solution Architect designing secure SD-WAN deployments for Versa Networks, a Secure SD-WAN and SASE company. Supporting customer proofs of concept, network architecture, and technical content.
Global Software Implementation Manager
Global Software Implementation Manager leading ELN/LIMS implementations for Eurofins, an international life sciences testing company. Managing global programs, change adoption, teams, governance, and compliance.
Junior Solutions Engineer
Junior Solutions Engineer supporting Trellix’s cybersecurity sales with technical discovery, demonstrations, and proofs of value. Partnering with sales, support, and product teams.
Senior Business Solutions Consultant
Senior Business Solutions Consultant improving CVS Health’s healthcare operations, systems, and strategic initiatives. Leading cross-functional solutions, process optimization, and complex business initiatives.
Senior Solution Architect – AI, Technical Lead
Solution Architect leading enterprise AI architecture, governance, and delivery standards for Bits In Glass and ConveneAI. Shaping client engagements and scaling reusable AI accelerators.
Solutions Consultant
Solutions Consultant driving technical wins for Workiva’s AI-powered finance, risk, and sustainability platform. Building demonstrations, prototypes, and proofs of concept for Iberian customers.
Risk Solutions Consultant
Risk Solutions Consultant evaluating commercial insurance exposures and loss controls for policyholders. Conducting field surveys, loss analysis, underwriting reports, and consultative services.
Solutions Architect
Solutions Architect designing PBM and TPA workflows for Personify Health’s personalized health platform. Leading data standards, vendor partnerships, pricing, rebates, and operational performance.
Solutions Architect – Estimating Supervisor
Solutions Architect estimating and designing complex electronic and physical security projects for Convergint, a global systems integrator. Leading proposals, compliance, pricing, and cross-functional project delivery.
Solutions Architect – Estimating Supervisor
Convergint Solutions Architect designing and estimating complex electronic security projects. Supporting enterprise customers, sales teams, and regulated environments with accurate proposals.
Solutions Architect – Estimating Supervisor
Solutions Architect estimating and designing complex electronic and physical security projects for Convergint, a global systems integrator. Supporting enterprise, data center, regulated, and multi-site customer solutions.