Corporate Telecom Compliance Manager
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Job Description
Strategy & Operations role focusing on telecommunications compliance at Twilio. Leading strategic execution and governance for global communications platform compliance initiatives.
Responsibilities:
- Establish and execute country-level programs that align with Twilio’s short-term and long-term telecom compliance strategy.
- Manage weekly compliance operating rhythm for your assigned countries, triaging developments and escalating critical issues to senior management.
- Identify potential compliance risks and work cross-functionally to implement mitigation strategies
- Own the corporate governance of regional initiatives by maintaining internal policies and procedures that ensure adherence to international telecommunications standards
- Partner with Product and Engineering teams to drive innovation in compliance initiatives while identifying potential monetization opportunities.
- Collaborate with internal functions to develop training materials and educate employees on evolving regulatory requirements.
- Update senior leadership regularly on strategy execution and performance
Requirements:
- 4+ years of experience in strategy and operations, program management, telecom policy, regulatory compliance, or equivalent
- Proven ability to program manage complex cross-functional projects and lead operational meetings with diverse stakeholders
- Strong analytical skills with the ability to use data to drive strategy and report to executive leadership
- Exceptional written and verbal communication skills, with experience presenting to senior leaders
- Well-honed critical thinking skills and the ability to problem-solve individually or in a group setting while understanding key financial drivers of the business
- Demonstrated experience in the telecommunications industry, including knowledge of global regulations such as STIR/SHAKEN, KYC, or regional equivalents (desired)
- Proficiency with SQL, Looker and Airtable (desired)
- Experience working within a global, high-growth technology environment (desired)
- Familiarity with product development lifecycles and how to integrate compliance into technical roadmaps (desired)
Benefits:
- Health care insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
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