Crisis Center Case Manager
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Job Description
Crisis Center Case Manager providing 24/7 support for members experiencing behavioral health crises. Utilizing technology and multidisciplinary teams to engage and assist underserved populations.
Responsibilities:
- Respond to behavioral health crises using trauma-informed, de-escalation techniques
- Conduct suicide and safety risk assessments and escalate to emergency services when needed
- Create and review collaborative safety plans with members
- Coordinate referrals and transfers to appropriate levels of care (outpatient, mobile crisis, ED, inpatient, etc.)
- Engage family members and support systems when appropriate
- Complete timely, accurate documentation and participate in case reviews and quality improvement
Requirements:
- Bachelor’s degree in psychology, social work, counseling, or a related field (preferred)
- 3+ years of behavioral health experience (case management, crisis response, care coordination, counseling, etc.)
- Crisis center, emergency department, or mobile crisis experience strongly preferred
- Strong skills in crisis assessment, safety planning, and digital communication
- Ability to remain calm under pressure and prioritize member safety
- Excellent communication and documentation skills
- Comfort working independently in a fully remote environment
- Commitment to diversity, equity, inclusion, and culturally responsive care
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