CSR III, Sales Support
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Job Description
Customer Service Representative III handling customer inquiries and resolving escalated issues. Working with WM's largest national customers in a remote, customer-focused role.
Responsibilities:
- Receives and processes calls from customers
- Acts as the end-to-end point of contact for customers
- Resolves customer escalated issues quickly and efficiently
- Collaborates with internal and external parties to manage client projects
- Provides customer proactive service and education regarding service options, charges, billing, and contracts
- Documents each interaction in the Acorn system
- Strives to meet or exceed service and operational goals established for the service
Requirements:
- High school diploma or GED (accredited)
- 2 years of customer service experience with a minimum of 12 months as a WM customer service representative
- Proficient in MS Office
- Strong keyboarding skills and words per minute
- Professional verbal and email communication skills
- Excellent verbal, written and analytical skills
- Ability to multi-task
- Ability to react well under pressure and treat others with respect
- Adapts and able to deal with frequent changes in the work environment
Benefits:
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
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