Customer Retention Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Retention Representative at Veta Virtual engaging inactive customers for a fintech client. Utilizing consultative selling techniques to drive customer re-engagement and retention.
Responsibilities:
- Conducting high-volume outbound outreach to hundreds of existing customers daily via phone, with targeted SMS follow-ups.
- Identifying the right customers to target through data analysis and critical thinking.
- Engaging customers in meaningful conversations centered around the value and benefits of returning to the cryptocurrency kiosk platform.
- Educating customers on available products, value-added services, and customer benefits.
- Handling objections, competing offers, and customer concerns with confidence and empathy.
- Leveraging a broad range of sales strategies and marketing tools to create urgency and close re-engagement conversations effectively.
- Identifying trends and revenue opportunities within the existing customer base to drive growth.
- Maintaining accurate activity logs and customer interaction records in CRM tools.
Requirements:
- Demonstrated ability to influence decisions and drive outcomes through consultative, relationship-based selling.
- Strong verbal communication and phone presence.
- Proven track record of managing diverse customer relationships and consistently meeting or exceeding revenue or retention goals.
- Ability to explain complex or unfamiliar topics like cryptocurrency and blockchain in simple, relatable terms.
- Experience handling objections and competing offers with composure, empathy, and a solutions-first mindset.
- Highly self-motivated and goal-oriented.
- Comfortable working in a high-volume, fast-paced, entrepreneurial environment.
- Able to work independently and stay productive in a fully remote setting without losing momentum or accountability.
- Bonus: basic knowledge of cryptocurrency, blockchain, or how crypto kiosks work.
- Bonus: genuine passion for fintech, digital currency, and the future of financial technology.
- Bonus: previous experience in customer retention, win-back campaigns, or outbound re-engagement roles.
Benefits:
- Competitive salary in USD — paid consistently every month, no matter where you are.
- Performance-based incentives — your results are recognized and rewarded directly.
- 10 paid vacation days per year plus all U.S. federal holidays.
- 100% remote — work from anywhere in LATAM or Europe with a professional home setup.
- A fast-paced, high-growth environment at the forefront of the global fintech and cryptocurrency industry.
- A collaborative, supportive culture through Veta Virtual and our client.
Similar Jobs
Customer Retention Specialist
Customer Retention Specialist educating and supporting pet owners for Trupanion's pet medical insurance. Managing customer inquiries and ensuring retention through empathy and exceptional service.
Retention Specialist
Customer Retention Specialist at ELVTR handling client retention and billing inquiries. Providing administrative support and ensuring smooth operations with customer records and cross-functional teams.
Retention Specialist
Retention Specialist managing client relationships, handling billing inquiries, and providing administrative support at ELVTR, an online education platform specializing in live courses.
Patient Retention Specialist
Patient Retention Specialist enhancing patient retention and conversion strategies for Carda Health. Collaborating with clinical teams to support cardiac rehab patients through remote engagement.
Member Support – Retention Specialist
Join JumpstartMD as a Member Support Specialist to enhance member experiences and provide exceptional support. Engage with members for retention, billing inquiries, and inventory management.
Retention Specialist
Retention Specialist within Native Pest Management handling customer complaints and improving retention rates in their pest control services. Seeking motivated candidates to enhance customer relationships.
Sales Retention Specialist
Sales Retention Specialist at ServiceTitan, focusing on customer retention and effective transitions. Involves direct customer interactions and collaboration with various internal teams.
Customer Loyalty Advocate
Customer Loyalty Advocate managing inbound customer inquiries while promoting product utilization and customer satisfaction in the healthcare technology industry.
Lifecycle & Retention Manager
Lifecycle & Retention Manager overseeing post-purchase customer journey for a premium golf apparel brand. Responsible for retention systems across various channels to enhance brand loyalty.
Retention Manager
Retention Manager responsible for executing customer retention strategies and managing loyalty programs at Apothékary. Drive customer engagement and minimize churn while collaborating with teams.
Customer Advocacy & Retention Specialist
Customer Advocacy & Retention Specialist managing customer relationships for MoeGo, a technology provider for pet care businesses. Focusing on retention, community engagement, and brand management.
Retention Specialist
Retention Specialist at Medical Guardian handling customer calls and relationship management. Focused on retaining customers through effective communication and problem resolution.
Customer Retention Representative
Customer Retention Representative focused on retaining merchant accounts for North through outreach and inbound calls. Assisting with issue resolution and providing value propositions to customers.
Customer Retention Officer
Customer Retention Officer providing comprehensive client support at fintech company FxPro. Managing client relations and ensuring operational efficiency through detailed communication.
Senior Customer Retention Manager
Senior Customer Retention Manager at Malwarebytes focused on reducing churn and increasing customer lifetime value. Engaging customers through innovative retention strategies and cross-functional collaboration.
Customer Retention Lead
Customer Retention Lead managing onboarding experience and support for clients at Flagship. Collaborating with cross-functional teams to enhance customer satisfaction and product usage.
Customer Solutions and Retention Specialist
Customer Solutions & Retention Specialist working remotely to retain customers and enhance their use of FMG’s marketing solutions. Focus on solving client concerns and promoting effective usage of products.
Lifecycle Retention Specialist
Lifecycle Retention Specialist at Lilo Social managing email/SMS marketing for DTC brands. Overseeing campaign execution and client relationships to ensure quality and success.
Driver Engagement & Retention Specialist
Driver Engagement & Retention Specialist responsible for managing relationships with Muvr providers. Ensuring high engagement and low churn through proactive communication and data-driven initiatives.
Inbound Retention Specialist
Customer Success Representative providing exceptional support and consulting to Yelp's small business advertisers. Focusing on revenue retention through effective communication and conflict resolution in a fast-paced environment.