Customer Care Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Care Representative assisting auction houses and bidders with inquiries via phone, email, and chat. Requires two years of customer service experience in the auction industry.
Responsibilities:
- Assist clients (auction houses as well as bidders and buyers) via phone, email, and chat, by answering questions and troubleshooting technical and non-technical issues.
- Provide world-class service to our auction houses and bidders via phone, email, and chat
- Own customer issues and escalate to the right channels when needed
- Provide instruction and tutorials about our service to existing customers
- Learn and become an expert on Invaluable’s features and processes and maintain exceptional knowledge of the product as it evolves
- Locate a customer’s account information on multiple platforms, ask relevant questions to understand and reproduce an issue, provide solutions and document your interactions fully
- Represent the voice of our customers by interfacing and collaborating with other internal teams when appropriate
- Perform administrative tasks and take on special projects when needed
Requirements:
- Minimum two years' experience in the auction industry, ideally providing customer service via email, phone, and chat
- Demonstrated aptitude and love of providing exceptional, detail-oriented customer service
- Ability to communicate thoughtfully in both written and verbal conversations
- Tech savvy with the ability to dive deep and learn new technology quickly
- Stamina and focus to provide support to dozens of customers per day with a smile
- Comfortable wearing many different hats and juggling conversations between channels
- Challenge-driven and enjoys solving new problems everyday
- Successful in a remote work environment with the proven ability to stay focused on the tasks at hand throughout the whole workday
- Have a warm and approachable demeanor that can foster strong connections across a 100% remote team.
Similar Jobs
Customer Experience Agent
Customer Support Agent in charge of handling inquiries across phone, chat, and email. Resolving customer complaints and providing excellent service.
Client Support Specialist
Client Support Specialist collaborating with clients to enhance experience with RumbleUp's platform. Working remotely to build relationships and provide guidance for success.
Sales Support Representative – Temp-to-Hire
Sales Support Representative supporting U.S.-based patient order processing and communication with healthcare providers. Collaborating with internal teams and managing documentation for improved efficiency.
Customer Experience Solutions Specialist
Customer Experience Solutions Specialist optimizing technology platforms for resident experiences and operational efficiency at Hawthorne Residential Partners. Collaborating on customer insights and CX strategies to enhance service delivery.
Intake Support Specialist
Intake Support Specialist assisting clients with Social Security Disability applications by managing calls and tracking leads. Requires administrative experience and strong communication skills.
Customer Service Agent
Customer Service Agent providing support to US customers for BikesOnline. Handling order issues, technical inquiries, and after-sales support in a remote environment.
Patient Support Specialist
Patient Support Specialist at MD Integrations providing administrative and patient care support in a virtual healthcare environment. Handling communications, organizing lab results, and coordinating authorizations.
Clinical Support Specialist, RN
Clinical Support Specialist (RN) providing clinical workflows and virtual patient support for MD Integrations. Ensuring seamless patient experiences and collaborating with multidisciplinary teams in a telehealth environment.
Customer Service, Intake Specialist
Customer Service & Intake Specialist managing client communications. Handling inbound and outbound interactions, gathering claim information, and supporting engineering teams.
Product Support Representative – Software
Product Support Representative at Allegion troubleshooting customer inquiries around security products. Responsible for providing solutions through various customer interactions and maintaining compliance with company policies.
Customer Service Call Center
Patient Advocate Representative delivering first-class customer service in call center operations for CCS Medical. Handling patient inquiries and ensuring timely shipping of reorders in a patient-centric dynamic environment.
Customer Service Representative, Spanish Speaking
Remote Customer Service Representative assisting Spanish speaking customers. Focused on delivering excellent customer service and managing inquiries via various communications channels.
Customer Service Manager
Customer Service Manager leading frontline team at Clever, a real estate tech company. Responsible for customer service operations and coaching a team of specialists.
Coordinador de Atención al Cliente
Leading customer service experience via written channels for a fast-growing digital academy in Latin America. Coordinating teams and optimizing customer interactions with automation and AI.
Data Assurance Lead – Customer Service
Data Assurance Lead at KBS overseeing quality assurance and customer service. Identifying systemic issues, driving corrective actions, and improving overall customer experience.
Customer Support Specialist – Seasonal
Customer experience call center specialist at Greenix Pest Control handling inquiries and concerns. Resolving issues through collaboration and maintaining positive relationships with customers.
Production Support Specialist II
Production Support Specialist II providing evaluation of titles for Nationwide title services. Responsible for ensuring accurate information for timely delivery to clients.
Customer Experience Associate – Bilingual, English/Spanish
Customer Experience Associate scheduling customer appointments for collision repair services. Managing high-volume communications and providing best-in-class customer support in a remote environment.
Customer Support Agent, English
Customer Support Agent providing top-notch customer service for games at DECA. Handling inquiries, processing data, and supporting the service team in a remote environment.
Customer Support Specialist
Customer Support Specialist at Relay, handling customer inquiries and issues in a fast-growing blockchain environment.