Customer Care Specialist II
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Care Specialist delivering support and resolving product inquiries in a global medical device company. Remote role with a focus on customer care across various technical issues and orders.
Responsibilities:
- Respond to inbound calls and emails for products, training requests, general information, and moderate technical issues; create and manage cases to resolution
- Accurately enter and process customer orders; provide proactive updates and follow‑ups for order status and repair approvals
- Issue return authorizations (RAs) for repairs and credits in alignment with company policies
- Guide customers through phone and email troubleshooting of medical devices and software, including Windows applications, web‑based tools, drivers, permissions, wireless connectivity, server issues, and unit‑specific error codes
- Identify opportunities to promote additional value‑add products, services, or training that solve customer problems
Requirements:
- Associate degree or equivalent experience
- Typically 1–2 years of direct customer service experience
- Experience with high-volume inbound/outbound calls and email support
- Proficiency with Windows OS, web‑based software, and wireless technology
- Aptitude and desire to troubleshoot permissions, drivers, error codes, server connectivity, and related software issues
- Ability and desire to learn and apply FDA and HIPAA requirements while troubleshooting
- Familiarity with customer service databases, CRMs, and case management tools
- Ability to work remotely with reliable high-speed internet and ability to work shifts Monday–Friday, between 6:00 a.m. and 4:00 p.m. Pacific Time (no nights or weekends)
Benefits:
- Medical, dental, vision, basic life insurance
- 401(k) with company match
- Professional development programs
- Internal mobility
- Certification courses
- Tuition reimbursement
- Team appreciation virtual events
- Culture centered on engagement and recognition
Similar Jobs
Customer Service Representative – Seasonal
Customer Service Representative providing support via phone, email, and chat for an online apparel retailer. Engaging with customers and ensuring best-in-class service while working remotely.
Customer Service Advisor
Customer Service Advisor engaging with customers through various channels including Live Chat and Social Media. Delivering excellent service and support while resolving inquiries effectively.
Customer Service Advisor, 12 Week FTC
Customer Service Advisor engaging with customers through various channels for Pets at Home. Delivering excellent service while adapting to changing business needs in a flexible environment.
Customer Service Representative
Customer Service Representative at Coconut connecting businesses with top-tier remote talent. Handling customer service calls and managing records with a focus on meaningful partnerships.
Customer Success and Support Specialist
Customer Success & Support Specialist at Ship.Cars delivering customer success and support for auto logistics. Managing client pipeline and conducting product demos from Sofia (remote)
Customer Support Representative
Customer Support Representative assisting authors on a publishing platform through phone, email, and chat. Handling customer inquiries and managing post-publication cases.
Kundenservice
Join our customer service team in Turkey supporting a renowned household appliance maker. Responsibilities include handling inquiries and providing technical support in German.
Customer Experience Representative
Customer Experience Representative managing inbound inquiries and providing personalized support for AssuranceAmerica. Engaging clients and solving problems in a fast-paced environment.
Japanese Customer Service Agent – Level 1, English & Japanese
Japanese Customer Service Agent working remotely to support a global pharmaceutical company. Handling inquiries and providing technical and operational support impacting patient care and health initiatives.
Customer Service Representative
Customer Service Representative managing customer inquiries and sales lead database for PestCo. Requires strong communication skills and attention to detail in a remote role.
Asesor de Customer Service
Customer Service Advisor at InDigital XP, providing customer support and solutions across multiple interaction channels. Engaging with clients effectively and ensuring satisfaction in operations.
Customer Service Coordinator, Order Processing – ERP, 3PL
Join MELAG Australia as an Order Fulfilment Coordinator managing order processes for dealer partners. Work remotely while coordinating with our team and 3PL providers.
Team Lead, Customer Care
Team Lead in Customer Care managing a team to meet goals and standards. Focused on coaching, data analysis, and operational efficiency in a remote setup.
PDS Transition/Transformation Support Specialist
Providing operational support for PDS Transition/Transformation processes at JLL. Collaborating with teams for seamless project delivery and best practice implementation.
Analista de Atendimento ao Cliente, Junior – Suporte
Junior Customer Support Analyst for SaaS platform focusing on training and client support. Responsibilities include resolving issues, conducting trainings, and improving product materials.
Federal DoD Customer Support Manager
Customer Support Manager for Federal DoD Government Markets at Motorola Solutions ensuring customer satisfaction and managing service contracts. Cultivating relationships and driving business growth in multiple states.
Sales & Customer Service Representative – Entry Level
Entry Level Sales and Customer Service Representative at Soft Innovation Ltd with opportunities for growth and mentorship. Join a supportive team focused on sales and customer experiences.
Customer Service Representative
Customer Service Representative providing remote support to customers at LesBaird Consulting LLC. Aiding customer inquiries and maintaining service quality in a flexible work environment.
Customer Service Agent, Portuguese
Customer Service Agent representing brands and engaging with customers on digital platforms. Handling customer feedback, inquiries, and content moderation while ensuring brand consistency in communication.
Bilingual Customer Support Representative, Spanish-English
Bilingual Customer Support Representative handling live customer inquiries in Spanish and English. Responsible for phone, email, and chat support, ensuring issue resolution in a timely manner.