Customer Care Specialist
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Job Description
Customer Care Specialist at Enable Dental providing support and assistance to patients throughout their care journey. Responsible for inquiries, appointment scheduling, and improving customer experiences.
Responsibilities:
- **Key Responsibilities:
- Respond promptly and professionally to patient inquiries via phone, email, and online chat, providing accurate information about our services, scheduling, and billing.
- Assist patients with scheduling and rescheduling appointments, ensuring optimal route planning for our mobile dental teams.
- Provide compassionate support to patients and their caregivers, addressing concerns and resolving issues with patience and efficiency.
- Maintain accurate and detailed patient records in our CRM system.
- Collaborate closely with our clinical and operations teams to ensure smooth patient journeys.
- Educate patients on the benefits of mobile dental care and guide them through the process.
- Handle insurance inquiries and assist with payment processing.
- Contribute to the continuous improvement of our customer care processes and patient experience.**
Requirements:
- **Qualifications:
- A high school diploma is required; a degree in marketing, communications, or a related field is preferred.
- Minimum of 2 years of experience in home health care, hospice, or senior living facilities within the sales sector
- Strong interpersonal and communication skills, with the ability to engage diverse audiences effectively.
- Experience with CRM software and the ability to manage multiple relationships and leads.
- Knowledge of dental services and the healthcare landscape is highly desirable.
- Must have a reliable vehicle for travel and a valid driver's license.
- Ability to pass background checks as required.**
Benefits:
- **Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive**
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