Field Support Representative
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Job Description
Field Support Representative providing hands-on technical support for AWC membrane water-treatment systems. Troubleshooting, commissioning, cleaning, training, and optimizing customer installations across Southern California.
Responsibilities:
- Provide responsive, professional field support to existing customers and prospects
- Perform plant surveys, system evaluations, troubleshooting, and pretreatment assessments
- Collect water, membrane, deposit, and other samples for laboratory analysis
- Assist with membrane removal/offloading for autopsies when required
- Perform and support membrane system cleanings, chemical changeovers, commissioning, start-ups, and system optimization
- Commission, operate, monitor, clean, and maintain AWC pilot systems at customer sites
- Monitor membrane system performance and operating data and communicate findings and recommendations to Applications and Technical Sales
- Provide technical guidance on membrane system operation, chemical programs, cleaning, and maintenance
- Build and maintain relationships with plant operators and customer personnel
- Follow up on field visits and recommendations
- Identify and communicate customer needs, system concerns, and opportunities for additional technical services or chemical solutions
- Prepare for field visits and ensure documentation, tools, equipment, chemicals, and materials are ready
- Complete and distribute field service reports, recommendations, and customer sign-off documentation
- Coordinate with Technical Sales, Applications, Inside Sales, and Field Services
- Perform field activities according to AWC procedures, safety requirements, and company standards
- Represent AWC professionally at customer and prospect sites
- Participate in company training
- Perform other duties as assigned
Requirements:
- Degree in Engineering or Engineering Technology from an accredited university or college, or technical certification from an accredited program, or 5+ years of experience in water treatment/wastewater
- Strong understanding of membrane technology and water treatment processes, including pretreatment, MF/UF, and NF/RO systems
- Hands-on experience operating, troubleshooting, commissioning, servicing, and optimizing membrane treatment systems
- Working knowledge of pumps, valves, instrumentation, controls, and electrical systems associated with water treatment equipment
- Strong mechanical aptitude and ability to diagnose, troubleshoot, and resolve field issues
- Understanding of membrane fouling, scaling, pretreatment, and chemical cleaning
- Hands-on experience performing NF/RO Clean-in-Place procedures; MF/UF CIP experience preferred
- Ability to interpret operating data and system performance
- Experience using, maintaining, and calibrating field testing equipment and instrumentation
- Strong written and verbal communication skills and ability to prepare technical reports
- Professional, customer-focused, and able to build effective relationships
- Organized, resourceful, and able to work independently while adapting to changing field conditions and travel schedules
- Valid driver's license and ability and willingness to travel frequently, including overnight travel
- Moderate to extensive overnight travel within the territory (40–60%) and occasional travel across multiple states
- Ability to stand, walk, and work on feet for extended periods, up to 8+ hours per day
- Frequent bending, kneeling, stooping, and climbing ladders or stairs
- Ability to lift, carry, push, and pull up to 50 pounds regularly
- Manual dexterity and hand-eye coordination
- Ability to work in confined spaces, elevated areas, or outdoors in various weather conditions
- Ability to wear and work in required PPE
- Ability to safely handle and work around cleaning, sampling, and maintenance chemicals
- Visual and auditory ability to detect hazards, read instruments and gauges, and communicate effectively on-site
- Ability to travel frequently and work extended hours or weekends when required, including on short notice
Benefits:
- Company training to maintain and expand knowledge of membrane treatment, AWC products, field service procedures, and industry best practices
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