Customer Experience Representative
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Job Description
Customer Experience Representative at a leading eCommerce company from Colombia. Engaging with Customers and Creators through various communication channels, resolving inquiries and improving site experience.
Responsibilities:
- Responding to incoming calls, chats, and emails from Customers and Creators in a timely and professional manner.
- Provide assistance with billing inquiries, technical support, and website navigation.
- Effectively troubleshoot and resolve issues, escalating cases when necessary.
- Review creator applications to validate the information provided, and providing additional assistance or clarification when necessary.
- Preventing chargebacks and mitigating risk by thoroughly reviewing and analyzing transactions for potential fraudulent activity.
- Acting as a liaison between customers/creators and internal departments to facilitate effective communication and problem-solving, providing detailed and accurate information.
- Stay up-to-date with product knowledge and company policies to provide accurate information and support to our Customers and Creators.
Requirements:
- You have a strong passion for helping people and delivering exceptional customer service.
- Proficiency with computers and web browsers, with the ability to multiple across multiple systems.
- Strong problem-solving skills and the ability to independently identify and resolve issues.
- Attention to detail when identifying and reporting bugs, providing accurate and comprehensive information.
- Fluent in written and spoken English.
- Conversational French, Spanish or German is an asset.
Benefits:
- Fair bonus system;• Paid vacation and sick leaves days;• Leading company in its field on the market (worldwide);• Learning and sport program;• Full remote work from home;• Cool & friendly team.
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