Customer Experience Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Experience Representative coordinating customer inquiries and orders for a pharmaceutical distribution company. Focused on delivering accurate and high-quality customer experiences in a fast-paced environment.
Responsibilities:
- Process customer and Sales Representative orders with a high degree of accuracy and attention to detail
- Serve as a primary point of contact for inbound customer inquiries, including order status, delivery updates, and product-related questions
- Proactively communicate with customers to provide updates, resolve issues, and ensure a smooth order experience
- Maintain and update customer account information, including licenses, payment details, Sales Representative assignments, and territory data
- Support new account setup by collecting, reviewing, and validating required documentation (applications, licenses, payment information)
- Assist with DSCSA compliance requirements and ensure accurate documentation for customer onboarding
- Process customer audit requests and ensure timely, accurate responses
- Support customers and Sales Representatives with questions related to the company website and ordering processes
- Collaborate with Sales and internal teams to identify issues, drive resolution, and improve the overall customer experience
Requirements:
- High school diploma or GED required; additional education or relevant training is a plus
- 2+ years of experience in customer service, order management, or a related operational role
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Experience working with internal systems or order management tools preferred
- Ability to quickly learn new systems and processes
Benefits:
- Medical, Dental, and Vision Insurance
- HRA, HSA, and FSA reimbursement accounts
- Basic & Voluntary Life Insurance
- Short & Long-term Disability Insurance
- Paid Time Off
- Paid Holidays
- Fitness Program Reimbursement
- Employee Assistance Program
- 401K Savings Plan with a company match
Similar Jobs
Customer Experience Workforce Management Director
Directs workforce planning and strategy at Gainwell Technologies, optimizing staffing across channels and ensuring service level adherence. Leads a WFM team and collaborates with cross-functional partners for operational efficiency.
Customer Support Technical Lead – FACTS Synchronous Condenser
Technical leader for customer support of HVDC & FACTS systems at GE Vernova. Leading technical contracts and maintaining high satisfaction levels across projects.
Customer Support Specialist
Customer Experience & E-commerce Coordinator managing customer inquiries and e-commerce operations for Marsupial Papers. Providing high-quality service and assisting with social media and operational tasks in a creative environment.
Asesor Atención al Cliente – Sueldo Fijo, Bonos
Customer Service Representative handling customer inquiries and support. 100% remote position for a leading telecommunications BPO in Peru.
Bilingual Customer Support Specialist – Part-Time, Evenings & Weekends
Bilingual Customer Support Specialist providing timely assistance to merchants during evenings and weekends for payment solutions. Monitoring issues and facilitating escalation with internal teams for solutions.
Customer Service Representative, French-speaking
Customer Service Representative at Oze, supporting small businesses across different regions in Africa. Delivering consultative support via phone, email, and chat, fostering relationships with users.
Customer Service Representative – Concierge Service Team
Customer Service Representative assisting patients with fertility coordination at Freedom Fertility. Collaborating with healthcare professionals to ensure effective communication and patient satisfaction.
Customer Support Engineer I – Dedicated Weekend Shift
Customer Support Engineer delivering remote technical support for internal and external clients at FICO. Collaborating with teams to resolve product and infrastructure issues effectively and improve customer experience.
Customer Experience Specialist
Customer Experience Specialist responsible for customer service support and resolution at Allegion. Engaging with customers to improve their experience and handle service requests effectively.
Customer Service Specialist, Danish
Customer Service Specialist providing exceptional support to care organizations using medicine dispensing robots and Telecare systems. Engaging in problem resolution and task prioritization in a healthcare setting.
Trip Support Specialist III
Trip Support Specialist coordinating international trip operations for World Fuel. Requires strong organizational skills and experience in the aviation industry to support customer relationships.
Operations Support Specialist
Operations Support Specialist providing support to healthcare professionals with inquiries, timecard issues, and operational requests. Ensuring seamless communication and efficient processes across departments for optimal service delivery.
Senior Process Associate – Customer Service, Dutch
Customer Service Consultant providing support through electronic channels and handling customer orders remotely. Requires Dutch and English proficiency alongside a bachelor's degree.
Customer Experience Representative
Customer Experience Lead at KBS handling B2B customer inquiries and ensuring service quality and efficiency. Engaging with team to assist inquiries, uphold communication standards, and record customer interactions.
Customer Service Administrator
Customer Service Admin providing support via phone, email, and live chat for Canadian B2C customers. Managing inquiries and maintaining customer interaction records with empathy and professionalism.
Weekend Strategic Partnership Specialist, Customer Care
Strategic Partnership Specialist managing customer and vendor relationships in waste management and recycling. Focused on enhancing sustainability and operational efficiencies while retaining customers and growing the business.
Virtual Assistant – Operations, Customer Support
Virtual Assistant providing operational support across customer service, logistics, and marketing for Australian companies hiring remote talent in the Philippines.
Customer Service Representative
Customer Service Representative handling incoming calls for a local company in Baltimore. Assisting with healthcare-related inquiries and customer issues with a reliable internet connection.
Senior Product Support Specialist – Enterprise Clinicals
Product Support Specialist providing support for complex technical issues with a focus on EMR/clinical workflows. Acting as the key knowledge resource for enterprise clients at Raintree Systems.
Patient Support Specialist – Onboarding
Patient Support Specialist responsible for onboarding patients for remote monitoring services at Nsight Health. Conducting calls and guiding patients through tech for chronic condition management.