Customer Experience Revenue Manager – Player-Coach
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Experience Revenue Manager responsible for customer activation, retention, and revenue growth. Leading a team and engaging customers for better service adoption and performance metrics.
Responsibilities:
- Lead the Customer Experience Revenue team and establish a strong weekly operating rhythm
- Run team meetings focused on activity, pipeline, revenue, and performance
- Monitor outbound calls, email follow-ups, and CRM activity
- Hold reps accountable to daily activity targets (including ~40 outbound calls/day)
- Foster a competitive, positive, and performance-driven team environment
- Manage incentives such as contests, SPIFs, and performance tracking
- Coach reps on outbound calls, objection handling, follow-ups, and positioning
- Review CRM activity, notes, and opportunities to identify coaching moments
- Conduct role plays, call reviews, and ongoing performance coaching
- Reinforce a proactive, consultative, revenue-focused sales approach
- Act as a closer on key deals and revenue expansion opportunities
- Partner with customers to increase adoption of services and products
- Identify and drive expansion opportunities (upselling, repeat orders, bundles, campaigns)
- Support enterprise-level accounts and high-growth customer segments
- Ensure new customers are on board and successfully complete first orders
- Identify inactive customers and drive reactivation strategies
- Build strong customer relationships focused on long-term growth
- Act as a consultative partner helping customers choose the right marketing solutions
- Guide customers on campaigns, product usage, and ordering strategies
- Ensure accurate CRM (Salesforce) logging of all activities and opportunities
- Track performance against weekly and monthly goals
- Maintain visibility on pipeline, revenue, and team performance
- Improve scripts, workflows, and follow-up processes
- Support onboarding and ramp-up of new team members
- Provide coaching, role play, and process training
- Reinforce CRM discipline and performance expectations.
Requirements:
- 4+ years of experience in inside sales, customer success, account management, or revenue roles
- Previous experience leading or coaching a team (player-coach or supervisor role)
- Strong phone-based sales and customer communication skills
- Experience managing activity targets and performance metrics
- Ability to coach live sales/customer interactions
- Experience with Salesforce or similar CRM systems
- Strong organizational and follow-through skills
- Fluent English (written and spoken)
- Comfortable working in a fast-paced, performance-driven environment.
Benefits:
- Variable Compensation: ~$1,000 USD/month
- Performance-based incentives tied to team results and revenue growth
- Opportunity to lead and scale a high-impact team
- Direct exposure to leadership and strategic decision-making
- This is a remote/telecommute position.
Similar Jobs
Customer Experience Revenue Manager – Player-Coach
Customer Experience Revenue Manager leading and coaching a team to drive customer retention and revenue growth. Supporting high-value customer opportunities and ensuring successful onboarding and activation.
Customer Experience Revenue Manager – Player-Coach
Customer Experience Revenue Manager leading a high-performing team focused on customer activation and revenue growth in LATAM remote role. Involved in coaching and strategic account management.
Customer Experience Revenue Manager – Player-Coach
Customer Experience Revenue Manager leading a performance-driven team in customer activation and revenue growth. Focused on coaching and accountability in a remote LATAM setting.
Customer Experience Revenue Manager – Player-Coach
Customer Experience Revenue Manager leading high-performing customer activation and revenue growth team in LATAM. Coaching sales processes while holding team accountable for performance metrics.
GTM Enablement Leader – Revenue Enablement
GTM Enablement Leader responsible for building enablement resources and strategies at SchoolAI. Collaborating with sales, customer success, and product teams to drive revenue outcomes.
Revenue Operations Analyst – Sales Operations
RevOps Analyst optimizing sales operations for Kami, a digital classroom platform reaching 70M users. You'll architect workflows and improve sales efficiency while collaborating with global teams.
Revenue Operations Manager
Revenue Operations Manager at Consensus driving process consistency and operational excellence in SaaS Sales. Partnering with cross-functional teams for data-driven decision making in revenue operations.
Director, Revenue Operations – Strategic Finance
Director of Revenue Operations managing the design and execution of BombBomb's revenue operating model across Sales, Marketing, Customer Success, and Finance. Fostering predictable growth and strong financial outcomes.
Senior Analyst, Revenue Operations
Senior Analyst in Revenue Operations optimizing commercial strategy for CAQH, collaborating across teams to enhance performance and drive operational excellence in healthcare.
Revenue Operations Manager
Revenue Operations Manager overseeing HubSpot, optimizing revenue processes, and ensuring data integrity for Arch Systems. Collaborating across sales and marketing to drive alignment and efficiency.
Director of Revenue Operations
Director of Revenue Operations leading Sales, Marketing, and Customer Success integration for scalable growth. Architecting and executing revenue strategies in a dynamic B2B SaaS environment.
Chief Revenue Officer
Chief Revenue Officer responsible for driving overall revenue growth at WRS Health through business development and marketing alignment. Owns revenue outcomes from pipeline generation to deal closure.
Revenue Operations Manager
Revenue Operations Manager at CloudBees shaping go-to-market strategy and driving insights across revenue operations to optimize customer lifecycle and performance.
GTM & Revenue Operations Specialist
GTM & Revenue Operations Specialist managing outbound campaigns for a Dubai-based AI consultancy. Responsible for lead generation, workflow automation, and performance reporting.
Executive Director – Chief Revenue Officer
Sales Director overseeing Harmony Academy's transformation into a revenue-generating educational technology enterprise. Strategic leadership role supporting Senior Vice President of Academies division in a fully remote setting.
Manager, RevOps – Automation
Manager, RevOps & Automation driving sales and customer success productivity at PatientNow. Focusing on automation, tooling, and operational frameworks for pipeline performance and revenue expansion.
Senior Director of Revenue Operations
Senior Director of Revenue Operations at Momentus driving digital transformation and optimizing revenue processes. Leading the implementation of strategies to support sales and marketing teams for achieving revenue goals.
Manager, Revenue Operations
Revenue Operations Manager responsible for optimizing revenue operations and leading high-impact projects at Gloo. Focus on system administration, data management, and process optimization.
VP, Revenue Operations – Strategy
VP of Revenue Operations & Strategy driving sales effectiveness and growth in a fast-paced AI-focused environment. Collaborating across teams to optimize strategies and processes for revenue growth.
Senior Revenue Operations Analyst – Enablement
Revenue Operations Analyst at Smartsheet driving Go-To Market Enablement through data-driven insights and strategic recommendations. Collaborating with leadership to enhance productivity and performance.