Customer Operations Analyst
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Job Description
Customer Operations Analyst at Statflo supporting largest customers and collaborating with internal teams. Investigating technical issues, reporting, and aiding Strategic Accounts in Ontario.
Responsibilities:
- Acquire and maintain deep knowledge of custom configurations for largest customers
- Investigate technical customer issues and triage complex requests
- Work closely with internal teams on new programs and updates
- Identify trends and knowledge gaps for Strategic Accounts team
- Pull and send advanced reports for select customers
- Build and manage results dashboards for customer business reviews
- Collaborate with internal stakeholders to identify customer trends, risks, and opportunities
- Assist with configuration changes and backend updates for strategic accounts
- Provide general support to Strategic Account Managers
Requirements:
- Passionate about customer experience
- Previous experience in customer service, customer support, or data analyst role
- Unmatched level of empathy and patience
- Technical aptitude and ability to pick up new technology quickly
- Problem-solving skills to overcome obstacles
- Ability to prioritize tasks and work autonomously in fast-paced environments
- Self-starter driven to deliver results and exceed expectations
- Intermediate to advanced Excel
- Working knowledge of APIs
- Familiarity with tools like Zendesk or Service Cloud
- Knowledge of SQL
- Understanding of or experience with databases
- Knowledge of scripting languages a plus
Benefits:
- Healthcare Spending Account (HSA)
- Competitive Benefits (Medical & Dental)
- Hybrid Work options
- Team-building and social events
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