Customer Portfolio Manager – CS
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Job Description
Customer Portfolio Manager managing profitability and customer satisfaction for Gas Power contracts. Responsible for technical support and resolution of customer concerns across a dynamic customer base.
Responsibilities:
- Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
- Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
- Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
- Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation
- Communicates difficult concepts and may influence others' opinions on particular topics
Requirements:
- Bachelor’s Degree from an accredited University (OR an Associate's degree from a college or 7 years of experience in a power generation industry)
- Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience
Benefits:
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan
- tax-advantaged 401(k) savings opportunity with company matching contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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