Customer Portfolio Manager – CS
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Job Description
Customer Portfolio Manager responsible for service agreements and customer satisfaction across multiple locations in GE Gas Power. Demonstrate accountability for functional and business objectives in energy transition.
Responsibilities:
- Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
- Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
- Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
- Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation
- Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services
- Stays informed of industry trends that may inform work
- Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering
- Has ability to assess quality of information given and ask pertinent questions to stakeholders
- Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations
- Uses multiple internal and some external sources outside of own function to help arrive at a decision
- May lead functional teams or projects with minimal resource requirements, risk, and/or complexity
- Communicates difficult concepts and may influence others' options on particular topics
- May guide others to consider a different point of view
Requirements:
- Bachelor’s Degree from an accredited University (OR an Associate's degree from a college or 7 years of experience in a power generation industry)
- Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience
Benefits:
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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