Customer Service Advocate
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Job Description
Customer Service Advocate assisting Medi-Share program members with concerns and technical challenges. Presenting accurate information, resolving issues, and maintaining compassion in service.
Responsibilities:
- Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
- Troubleshooting and resolving issues
- Working with a high sense of urgency with all medical service providers and program members
- Showing compassion and understanding to customers in need
- Meeting monthly service objectives as outlined by management
- Embracing any additional training, development, or special assignments with optimism
- Adhering to company rules and policies
- Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
- Offering prayer to all members and providers at every appropriate opportunity
- Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
- All other duties as assigned
Requirements:
- High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required
- Two years high volume contact center experience preferred
- Experience in healthcare, insurance or medical billing preferred
Benefits:
- 100% paid Medical for employees/99% for family
- Generous employer Health Savings Account (HSA) contributions
- Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
- 6 weeks of paid parental leave (for both mom and dad)
- Dental - two plans to choose from
- Vision
- Short-term Disability
- Accident, Critical Illness, Hospital Indemnity
- 401(k) – up to 4% match on ROTH or Traditional contributions
- Generous paid-time off and 11 paid holidays
- Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
- Employee Assistance Program including no cost, in-person mental health visits and employee discounts
- Monetary Anniversary Awards Program
- Monetary Birthday Awards
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