Customer Service Call Center
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Job Description
Patient Advocate Representative delivering first-class customer service in call center operations for CCS Medical. Handling patient inquiries and ensuring timely shipping of reorders in a patient-centric dynamic environment.
Responsibilities:
- Obtain and process authorizations for reorders.
- Resolve patient issues and ensure accurate reorder processing via phone, document processing, and medical record validation.
- Ensure patients have all required medical documentation to permit billing of services as assigned.
- Maximize patient base through retention efforts and cross-selling via phone.
- Handle inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients.
- Audit configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities.
- Maintain a strong understanding of medical documentation, insurance requirements, and company procedures.
- Maintain a high degree of confidentiality always due to access to sensitive information.
- Maintain regular, predictable, consistent attendance and be flexible to meet the needs of the department.
Requirements:
- Minimum high School diploma or GED equivalent.
- Customer Service Experience Preferred.
- Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
- Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
- Exceptional phone and email etiquette.
- Position may require evening and weekend availability.
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation and holidays)
- Ongoing training and professional development
- Remote or hybrid work options
- Wellness programs and mental health support
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