Customer Service, Production Coordinator
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Job Description
Customer Service & Production Coordinator for food manufacturing, providing operational support from home. Managing production scheduling and logistics to ensure on-time fulfillment.
Responsibilities:
- Serve as a primary point of contact for customers, ensuring timely updates and exceptional service throughout the order lifecycle.
- Answer and place phone calls to customers, assist with inquiries, and follow up on sample requests and first orders.
- Provide accurate and current information on services, pricing, inventory, and new materials.
- Maintain and update customer account information, forecasts, and opportunities in CRM software (Salesforce).
- Collaborate with Quality Assurance to address customer complaints and accurately document incidents.
- Enter sales orders into Microsoft Dynamics 365 Business Central from email and drop ship portals daily.
- Create shipping labels, release picks when inventory is available, and update drop ship portals with shipping and invoicing details.
- Invoice shipped orders daily and send Certificates of Analysis (COAs) as required.
- Monitor aging orders, proactively communicate issues, and escalate concerns internally.
- Create and manage production schedules using the MPS module in Business Central, ensuring timely fulfillment of sales orders.
- Coordinate with purchasing to optimize production and inventory availability.
- Book trucking, create Bills of Lading (BOL), and prepare all necessary shipping documentation.
- Work closely with Sales, Purchasing, and Quality Assurance teams to ensure smooth operations and customer satisfaction.
- Follow all company safety policies and procedures.
Requirements:
- Bachelor's degree in Marketing, Communications, Business Administration, or any related field
- 1-2 years of experience in customer service and order management, preferably in a manufacturing or distribution environment
- Strong verbal, written, and English communication skills
- Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
- Familiarity with Microsoft Dynamics 365 Business Central and Salesforce CRM
- Proficiency in Microsoft Office Suite; ability to learn new systems quickly
- Knowledge of production scheduling and logistics is a plus
- Strong organizational skills with the ability to manage multiple tasks and deadlines
- Excellent communication skills, both verbal and written.
Benefits:
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Internet stipends upon regularization
- HMO Coverage
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
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