Customer Service — Receivables Management, Part-time 20 hours
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Job Description
Customer Service role managing open demands via remote communication. Engaging with clients on payment inquiries in a structured manner.
Responsibilities:
- Handling and resolution of outstanding receivables via email, phone, and, if applicable, chat
- Friendly, professional communication with customers regarding invoices, payments, and dunning/collections processes
- Monitoring incoming payments and maintaining open items (accounts receivable)
- Executing and following up on dunning/collection runs
- Close collaboration with internal teams (Finance, Customer Service, Sales)
- Maintenance and management of billing and payment tools (e.g., Digistore24 or comparable systems)
- Documenting processes and creating guides and FAQs
- Supporting the optimization of payment and receivables processes
Requirements:
- Some experience in receivables/collections, accounting, customer service, or a comparable role
- Confident use of digital tools and billing/accounting systems
- Structured, meticulous, and solution-oriented working style
- Strong communication skills and a confident manner — including when handling sensitive topics
- Ability to work independently and good time management
- Excellent German language skills (spoken and written); English skills are a plus
Benefits:
- Flexible working hours and 100% remote work
- Training and development opportunities in finance, processes & communication
- A supportive team with flat hierarchies
- Clear processes and room to contribute to and improve workflows
- Modern tools and a digital way of working
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