Customer Service Representative – Automotive
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Job Description
Customer Service Representative for automotive industry responding to customer support requests. Managing issues via phone and email in a fast-paced environment while supporting team operations.
Responsibilities:
- Respond to first level customer support phone calls and emails to provide customer service and resolution.
- Resolve support issues in a prompt and efficient manner while escalating to the sales team, the support manager, or technical team members, when necessary.
- Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues.
- Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledgebase.
- Maintain a working knowledge regarding company’s products and systems.
- QA resolved cases that have been assigned to developers, web-developers, and designers.
Requirements:
- Minimum high school diploma
- College diploma or University degree preferred
- Strong analytical, problem solving, and troubleshooting skills
- Ability to set priorities and meet deadlines as well as remain flexible
- Experience with ticketing systems or helpdesk software (preferred)
- Working knowledge of WordPress CMS Platform or other CMS platforms (preferred)
- Strong understanding of Windows and MacOS operating systems and basic networking concepts (preferred)
- Languages: English (required), French (an asset)
Benefits:
- Competitive salary
- Competitive bonus plan
- Paid time off
- Participation in our benefits and life insurance programs
- Continuous learning
- An amazing culture
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