Customer Service Representative
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Job Description
Customer Service Representative handling remote inquiries regarding insurance products. Engaging clients through multiple channels with a focus on exceptional service.
Responsibilities:
- Answer an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from Clients and Financial Professionals
- Deliver exceptional customer service while adhering to Attendance guidelines, Quality, Productivity, Availability, ACW, and Adherence goals established by the department.
- This position requires active participation and successful completion of customer service training and other training to remain current with operational policies, new products and procedures.
- Work schedule will be determined periodically and may fluctuate daily within the hours of operation.
Requirements:
- High School Diploma
- 1+ years of customer service experience with superior customer service skills
- Preferred Qualifications: College degree
- A strong commitment to our customers.
- Prior customer service experience with superior customer service skills.
- Knowledge in insurance with an understanding of the financial market.
- Ability to work alone and with a team in a highly structured environment
- Ability to research and effectively utilize available knowledge/ product resources
- Excellent interpersonal and communication skills, ability to provide appropriate and understandable responses to resolve customer inquiries via the phone, by utilizing research and analytical skills
- Ability to learn and retain a large amount of detailed information within a short period of time
- Ability to multitask and use multiple systems simultaneously
- Strong work ethic, demonstrates commitment, dedication, highly engaged and involved in the job.
- High degree of professionalism; inclusive and collaborative work style
- Exceptional quality and service focus; highly productive and performance-driven
- Flexible/Adaptable – ability to work effectively in a variety of situations and respond to change in a positive manner
- Successfully manage a heavy call volume and sedentary nature of job.
- Required to sit at a workstation while on the telephone for 90% of the working day
- Reliable; ability to meet attendance and punctuality standards
Benefits:
- medical
- dental
- vision
- 401(k) plan
- paid time off
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