Customer Support Specialist
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Job Description
Customer Success Specialist providing support via social media and chat for a fintech platform. Troubleshooting and collaborating across teams to enhance user experience.
Responsibilities:
- Respond to users via social media and live chat with empathy, clarity, and speed
- Troubleshoot issues across multiple platforms simultaneously
- Monitor transactions to detect suspicious or unusual activity
- Assist in resolving chargebacks and disputes
- Collaborate with internal teams on fraud prevention strategies
- Assist our product team in identifying and resolving bugs through submitting bug tickets.
Requirements:
- At least 1 year of experience, ideally in customer service or support roles
- English fluency is mandatory
- Proactive, curious, and eager to learn across different topics
- Comfortable working with people from diverse backgrounds and cultures
- Strong cross-team communication and collaboration skills
- Organized and detail-oriented
- Able to handle and resolve conflict with tact and empathy
- Good technical and problem-solving abilities, with a focus on fast resolution
Benefits:
- Health insurance
- Competitive salary
- Flexible work hours
- Professional development opportunities
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