Manager, Customer Experience – Risk, Compliance, and Privacy
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Job Description
Manager of Customer Experience focused on risk and compliance at DraftKings. Leading a team to enhance customer experience and manage escalations and data privacy.
Responsibilities:
- Coach and support a team by providing feedback and leading meetings
- Manage sensitive customer escalations and complaints
- Oversee customer data privacy requests
- Partner with Legal, Compliance, and Risk teams to improve workflows
- Maintain accurate records and documentation
Requirements:
- Bachelor’s Degree or 2+ years experience in a people leadership role
- Experience handling customer escalations, complaints, or operational workflows
- Familiarity with global data privacy regulations
- Strong attention to detail
- Strong verbal and written communication skills
Benefits:
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
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