Customer Service Representative
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Job Description
Customer Service Representative assisting patients with healthcare billing concerns at Revenue Group. Handling complaints, documenting issues, and setting up payment plans through inbound calls.
Responsibilities:
- Assisting patients to resolve billing issues, handling complaints, and setting up payment plans.
- Inbound calls from patients regarding bills.
- Documenting customer complaints, issues, and interactions in appropriate system(s).
- Meet performance metrics provided by management team.
- Performing other duties as needed and assigned by the supervisor.
Requirements:
- High school diploma or GED
- Customer service/call center experience preferred
- Strong communication and de-escalation skills
- Comfortable navigating multiple systems at once
- Reliable attendance
- Must pass a 7-year Background Check
- High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps.
Benefits:
- 100% Paid Training
- 401(k) matching
- Paid Time off (PTO) – Up to 10 days your first year!
- 8 Paid Holidays – Including your birthday!
- Referral Program
- Employee Assistance Program (EAP)
- Growth & Continued Training - We promote from within, many of our team leads started as CSRs.
- Dental & Vision insurance
- Health insurance (including Long & Short-Term Disability)
- Life insurance (Company Paid)
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