Customer Service Representative
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Job Description
Customer Service Representative providing information about SNAP EBT transactions to customers. Responsible for exceptional customer service and maintaining product knowledge.
Responsibilities:
- Provide information about SNAP EBT transactions to customers
- Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
- Maintain a thorough understanding of products, services and policies to effectively assist customers
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
- Strive to exceed customer satisfaction goals and performance metrics
- Continuously seek opportunities to improve the customer experience and streamline processes
- Stay updated on product knowledge and industry trends to better assist customers
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
Requirements:
- Must be 18 years of age or older
- High School Diploma or equivalent
- Bilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skills.
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Superb attendance, so you can be there when our customers need us.
Benefits:
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal Career Advancement
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