Customer Service Specialist – Grocery
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Job Description
Customer Service Specialist managing grocery order fulfillment remotely, facilitating purchase order processes for major retailers. Ensuring compliance and proactive customer communication.
Responsibilities:
- Own the full lifecycle of retail purchase orders from receipt through fulfillment
- Review, validate, and enter POs into internal systems (EDI/manual)
- Confirm order quantities, pricing, ship windows, and routing requirements
- Proactively identify risks to fill rate, including inventory shortages or production delays
- Communicate cuts, delays, and push-outs to customers in a timely and professional manner
- Serve as primary point of contact for assigned Mass accounts (Target, Walmart)
- Respond to all customer inquiries within defined SLA (same-day response expected)
- Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)
Requirements:
- 3+ years’ experience in customer service, order management, or supply chain (CPG preferred)
- Direct experience with Target and/or Walmart highly preferred
- Strong understanding of EDI, retail compliance, and routing requirements
- Exceptional written and verbal English communication skills
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
Benefits:
- Food Allowance
- Government Benefits
- 13th Month pay
- Work Equipment
- Night Differential if applicable (10% of hourly rate)
- 20 Leaves (after 6 months)
- Holiday pay (200% on Regular holidays; 130% on Special holidays)
- Overtime pay (max of 10.25 hrs/day)
- Referral bonus (P10,000 if referral passed and stayed with the company for 3 months)
- HMO (after 6 months)
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