Customer Solutions Engineer
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Job Description
Customer Solutions Engineer focusing on onboarding and implementation for ShipScience's logistics-tech solution. Collaborating with Sales and managing multiple customer projects for effective scaling.
Responsibilities:
- New customer onboarding and implementation
- Pre-sales technical discovery
- Carrier and system integrations
- Onboarding documentation
- Building scalable onboarding and support processes
- Managing multiple concurrent onboarding and implementation projects
- Guiding new users through the onboarding process
- Assisting with carrier and order system integrations
- Creating and maintaining detailed implementation plans
Requirements:
- 5+ years of experience in Solutions Engineering, Implementation Consulting, Technical Account Management, Customer Success Engineering, Technical Project Management, or a related customer-facing technical role
- Experience working with SaaS platforms; ecommerce, logistics, shipping, or supply chain experience is a strong plus
- Strong technical aptitude and ability to understand APIs, integrations, webhooks, carrier systems, and data workflows
- Comfortable working with APIs, webhooks, SFTP, and SQL to support customer implementations and troubleshooting
- Exceptional communication and project management skills
- Ability to manage multiple customer projects simultaneously while maintaining strong attention to detail
- Self-starter who thrives in fast-paced startup environments and enjoys building processes from scratch
- Experience with or interest in AI-powered support tools, automation, and customer enablement technologies is a major plus.
Benefits:
- Health, dental, vision
- 401(k)
- Flexible PTO
- Equity
- Remote-first team
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