Customer Success Analyst
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Job Description
Customer Success Analyst responsible for client mentorship programs and support. Ensuring organized communication and client journey management while maintaining clear processes.
Responsibilities:
- Manage a portfolio of clients in a mentorship program
- Ensure schedules, meetings, and records are organized
- Serve as the point of contact between clients and internal specialists
- Keep information and materials organized and up to date
- Support the onboarding process for new clients
- Monitor engagement and flag risks of churn or discontinuation
Requirements:
- Charisma, a passion for problem-solving, patience, strong communication skills, organization and adherence to processes, business acumen, and a keen eye for opportunities
- Previous experience in Customer Success, Operations, Project Management, or related areas is a competitive advantage
- Experience with recurring education services, such as course support or mentorship, is also a plus
Benefits:
- Gympass
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