Customer Success Associate
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Job Description
Customer Success Associate at Binary Defense, building relationships with clients and ensuring their service engagement. Collaborating with internal teams to manage and retain client relationships in a remote environment.
Responsibilities:
- Building relationships with your existing client base to ensure they are engaged with their service and finding value
- Ensuring your clients are getting the highest return on their investment from their service
- Strategically and proactively partnering with your clients to understand their key security related business challenges and initiatives
- Partnering with internal teams to manage and retain client relationships and build client loyalty
- Ensuring client satisfaction, retention, operational efficiency and quality of service for all accounts
- Working with account managers to grow existing business with product portfolio and additional services
- On-boarding new clients and continuing to engage on a quarterly basis with business reviews
- Contributing to the sales team and customer success team for business initiatives and training support
Requirements:
- Associate’s degree or related experience
- 2 years professional experience in managing business relationships
- Ability to have strong business conversations and understand business needs to align our proposition of value
- Leverage sales resources including technology, marketing, and technical teams effectively
- Strong communication skills
- Creatively think through to solve problems and manage relationships
- Handles pressure well while meeting deadlines and targets
- Skill in prioritizing and triaging obligations
- Attention to detail
- Excellent time management and organization
- Ability to be flexible and change as the needs of the business evolve
Benefits:
- competitive medical, dental and vision coverage for employees and dependents
- a 401k match which vests every payroll
- a flexible and remote friendly work environment
- training opportunities to expand your skill set
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