Customer Success Associate
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Job Description
Customer Success Associate partnering with merchants to optimize subscription programs at Stay AI. Providing technical support and collaborating with cross-functional teams to enhance merchant experience.
Responsibilities:
- Partner with merchants to help them launch, manage, and grow their subscription programs using Stay
- Provide hands-on support with feature setup, configuration, and ongoing optimization
- Answer technical and non-technical questions and guide merchants on platform best practices
- Monitor merchant usage and adoption to ensure customers are successfully using Stay’s features
- Use tools like Salesforce and Intercom to manage customer interactions and maintain accurate records
- Collaborate with Product, Engineering, and Customer Success teams to resolve issues and improve the merchant experience
- Identify opportunities to help merchants improve subscription performance and reach their goals
- Document insights and contribute to improving internal processes and resources
Requirements:
- 1+ years of experience working in the Shopify ecosystem (for example: at a Shopify brand, Shopify app partner, or supporting ecommerce merchants)
- Exposure to subscriptions, ecommerce operations, or merchant support
- Strong communication skills and comfort working directly with customers
- A proactive, problem-solving mindset and the ability to troubleshoot issues independently
- Attention to detail and the ability to manage multiple customer needs at once
- Ability to manage multiple customer needs, prioritize effectively, and collaborate across teams
- Interest in building a career in Customer Success within a SaaS environment
Benefits:
- Massive opportunity: Help build the partnership motion at a fast-scaling SaaS company
- Real product-market fit: Stay AI solves urgent problems for fast-growing brands
- Elite team: Work alongside humble professionals who know how to win
- Impact: You’ll be a foundational part of a high-performance Customer Success org
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