Customer Success Manager
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Job Description
Customer Success Manager overseeing strategic relationships with Cardata customers while driving growth in vehicle reimbursement solutions. Ensuring exceptional outcomes and fostering long-term partnerships in a SaaS environment.
Responsibilities:
- Own a portfolio of strategic accounts and deliver measurable outcomes that drive customer ROI.
- Lead consultative onboarding and successful program implementations using established playbooks and processes.
- Drive revenue growth across your portfolio through increased adoption, program optimization, and successful renewals.
- Monitor engagement, program performance, and usage trends to ensure customers are realizing value from their program.
- Identify and drive opportunities to expand Cardata programs within existing accounts based on customer goals, usage insights, and organizational changes.
- Build trusted relationships with key stakeholders including program administrators, HR leaders, and finance partners.
- Lead regular customer meetings and QBRs that showcase data-backed value and growth opportunities.
- Collaborate cross-functionally to deliver seamless customer experiences while championing customer needs in alignment with Cardata’s growth objectives.
- Create and deliver engagement strategies that deepen adoption, sustain long-term value, and strengthen customer loyalty.
- Drive end-to-end renewal cycles, negotiating terms and securing multi-year commitments where possible.
- Partner proactively with customers to address challenges and ensure programs continue delivering value ahead of renewal cycles.
- Monitor customer health indicators and identify early signs of risk or disengagement.
Requirements:
- 3-5 years in a customer-facing role (Customer Success, Account Management, or Consulting), ideally in SaaS.
- Proven success managing mid-to-large enterprise accounts with multiple stakeholders.
- Demonstrated track record of driving retention, adoption, and expansion across a diverse portfolio.
- Comfortable leading executive-level conversations and influencing decision-making.
- Experience leading customer conversations, including business reviews, strategic planning sessions, renewals and expansions.
- Skilled in data-driven storytelling, using metrics to demonstrate value and influence outcomes.
- Strong negotiation skills.
- Tech-savvy and experienced in remote-first environments.
Benefits:
- Remote work and flexible working hours
- Mentorship and development opportunities (to help you achieve your career goals!)
- Extended medical & dental benefits
- Healthcare spending account
- $3,000 annual Health and Wellness Spending Account to support your overall wellbeing
- Employee assistance program (EAP)
- Flexible (Unlimited) Time Off: No annual cap on vacation, supported by a trust-based, flexible approach to time away.
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