Customer Success Manager – Enterprise
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Job Description
Customer Success Manager advocating for a portfolio of customers at Clariti Cloud. Ensuring retention and driving growth through exceptional customer experiences.
Responsibilities:
- Be the primary advocate and trusted advisor for a portfolio of customers
- Drive meaningful business outcomes and ensure long-term retention and growth
- Develop joint success plans that outline measurable goals, key milestones, and strategic use cases
- Schedule and lead Executive Business Reviews with a focus on driving adoption and demonstrating ROI
- Actively monitor customer health, identify risks early, and coordinate internal resources to resolve challenges
- Partner with cross-functional teams to ensure seamless handoffs and issue resolution
- Provide strategic insights and feedback to internal teams to maximize value, retention, and product evolution
Requirements:
- 3+ years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management.
- Familiarity with managing retention and growth quotas, with a focus on driving customer satisfaction and account health.
- Experience managing 2-4 strategic customer accounts, with an emphasis on maintaining strong relationships and ensuring customer success.
- Ability to drive customer adoption and retention with technical products, including identifying customer needs and coordinating with internal teams for solutions.
- Proficient in sales discovery methodologies, with a basic understanding of conducting ROI discussions and articulating value propositions.
- Exposure to enterprise solution sales, collaborating with account executives or sales teams to support the development of sales opportunities.
- Experience in developing and executing customer success plans that align with customer goals and business objectives
Benefits:
- Comprehensive benefits package
- Variable bonus
- Competitive compensation packages
- Well-deserved time off to keep you and your family healthy
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