Customer Success Manager III
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Job Description
Customer Success Manager responsible for enterprise customer relationships and driving value in healthcare SaaS. Leading strategies, mentoring team members, and collaborating cross-functionally.
Responsibilities:
- Serve as strategic lead for and own enterprise customer relationships
- Develop and execute tailored customer success strategies
- Facilitate EBRs with senior/executive stakeholders, highlighting value and ROI
- Partner across Sales, Product, Clinical, and Support to align execution
- Act as an escalation point for complex or urgent issues
- Cultivate executive relationships and strategic alignment
- Coach and mentor CSM peers to support team-wide excellence
- Monitor and influence metrics such as NRR, CSAT, and adoption
- Drive measurable outcomes tied to retention, expansion, CSAT/NPS and customer advocacy
Requirements:
- Bachelor’s degree or equivalent professional experience
- 6+ years in customer success, account management, or a related role preferably within healthcare SaaS/technology
- Proven success managing complex enterprise accounts and delivering business results
Benefits:
- AvaSure sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 4%
- HSA Employer Contributions
- Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Flexible Time Off Plan & Paid Holidays
- Parental Leave
- Generous Tuition & Continuing Education Reimbursement available
- Employee Referral Bonus
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