Customer Success Manager, K12
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager managing high-volume member accounts at Parchment, focusing on engagement and retention in the EdTech sector.
Responsibilities:
- Develop and execute strategic account plans to secure the health, growth, and retention of a portfolio of high-volume members.
- Conduct regular strategic executive business reviews (EBRs) with key stakeholders to align on goals, review performance, and identify expansion opportunities.
- Proactively monitor customer health metrics, identify risks, and develop mitigation strategies before issues escalate.
- Serve as the primary point of contact for high-volume members, ensuring seamless communication and a consistently positive customer experience.
- Deeply understand each high-volume member's business objectives, workflows, and desired outcomes to tailor success plans.
- Drive product adoption and utilization across member organizations by providing strategic guidance and best practices.
- Collaborate with Product Management to relay member feedback and advocate for improvements that benefit high-volume users.
- Facilitate training sessions and create resources to support new product feature adoption.
- Be accountable for renewals and minimizing churn within the assigned portfolio.
- Identify opportunities for upselling and cross-selling within existing high-volume accounts and partner with the Sales team to drive these opportunities.
- Maintain accurate and up-to-date documentation of all member interactions, success plans, and forecasts in the CRM.
Requirements:
- Bachelor’s degree in Business, Education, Technology, or related field.
- 5 years of progressive experience in Customer Success, Account Management, or Sales within a SaaS environment; EdTech experience strongly preferred.
- Proven success managing a substantial book of business and driving revenue outcomes through renewals, upsells, and expansions (e.g., portfolios of $3M+ annually).
- Deep passion for the education ecosystem and familiarity with the credentialing or student information landscape
- Exceptional communication, executive presence, and ability to influence stakeholders at all levels, including senior university leadership.
- Strong proficiency with key operational tools (Salesforce, Gainsight, JIRA, Tableau, MS Office Suite).
- Demonstrated ability to thrive in a high-growth, fast-paced environment, balancing strategic thinking with tactical execution.
- Ability to travel 10–15% for customer engagements, conferences, and team events.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Bonuses
- Wellness programs
Similar Jobs
Client Success Manager
Client Success Manager acting as the main contact for clients of a digital marketing agency. Ensuring clear communication, performance management, and growth opportunities within client relationships.
Junior Customer Success Associate
Entry-level Customer Success Associate at Meera AI assisting with customer onboarding and engagement. Collaborating closely with Senior CSMs to manage accounts and enhance customer experience.
Customer Success Manager
Customer Success Manager for a fast-growing digital marketing agency managing client relationships and driving campaign performance.
Lead Customer Success Manager – CCaaS
Lead Customer Success Manager enhancing customer experiences at Sprinklr. Engaging across stakeholders to ensure product adoption and organizational impact.
Associate Customer Success Manager, FNSS
Associate Customer Success Manager at Flashpoint supporting customer intelligence needs and building customer relationships. Delivering strategic assistance and operational support for complex mission requirements.
Customer Success
Customer Success Manager at Cherry developing partner practice relationships and leveraging data for growth. Focusing on customer experience and technology in a remote work environment.
Inbox & CRM Coordinator – Lending Operations
Inbox & CRM Coordinator monitoring lender communications and managing CRM in fast-moving merchant cash advance operations. Ideal for organized individuals with MCA experience in a remote setup.
Customer Success Manager
Customer Success Manager responsible for enhancing customer experience and retention for SMB clients at Dodge. Engaging clients through onboarding, training, and support.
Client Success Manager
Client Success Manager at AOA building client relationships and ensuring satisfaction in digital design projects. Focusing on high-touch communication and leveraging AI systems for efficiency.
CRM Specialist
CRM Specialist at Air Apps managing CRM systems and email marketing campaigns. Enhancing customer engagement through automation and data-driven strategies.
CRM Specialist
As a CRM Specialist at Air Apps, manage CRM systems and email marketing campaigns. Collaborate with teams for customer engagement and retention strategies.
Customer Success Manager, NAMER
Customer Success Manager supporting mid-market customers across NAMER. Educating clients on research practices and leading product adoption efforts.
Customer Success Manager, Europe – Emerging Markets
Customer Success Manager helping mid-market customers adopt Maze effectively while elevating their research maturity. Join Maze, the user research platform in Europe.
Director of Customer Success
Director of Customer Success leading customer adoption and relationship management for AI company. Driving retention and growing enterprise ARR in a high-growth environment.
Vice President, Customer Success
VP of Customer Success leading an established, high-performing team in a retail solution company. Driving customer retention, growth, and advocacy across a complex enterprise retail portfolio.
Senior Customer Success Manager
Senior Customer Success Manager at Drata leading relationships and advising on compliance frameworks for major clients. Focus on securing customer success and strategic growth in security posture.
Customer Success Manager
Customer Success Manager ensuring customer satisfaction and success in cloud software for aviation. Building relationships, providing training, and collaborating with engineering teams.
Senior Client Success Manager – Central/Mountain/Pacific Time Zones
Client Success Manager ensuring broker satisfaction and client retention at Beam Benefits through managing onboarding, support, and renewals. Collaborating cross-functionally to drive high performance and client value.
Customer Success Agent – Tier 1
Customer Success Agent assisting patients with inquiries and support through phone interactions. Focusing on maintaining high-quality patient experience and resolving routine inquiries in a remote setting.
Senior Associate – D365 CRM, Copilot/AI Functional Lead
Senior Associate managing technology transformation projects with Microsoft Dynamics for clients. Collaborating with teams to solve complex business challenges and deliver strategic solutions.