Customer Success Manager – Revit
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Job Description
Revit Customer Success Manager onboarding, training, and supporting customers for optimal software use. Providing customer support and collaborating with sales for technical demos.
Responsibilities:
- Act as the primary point of contact for our customers
- Onboarding new customers
- Training end-users
- Optimizing the value of our software
- Expanding user adoption
- Identifying key risks to customer success
- Providing day to day support (Tier 1)
- Troubleshooting for existing customers
- Managing pipeline of support tickets
- Collaborating with engineering to solve Tier 2-3 issues and bugs
- Assisting sales reps for technical demos and presentations (new customer acquisition)
Requirements:
- 5+ years of experience with Revit focused on Mechanical, Electrical or plumbing systems
- 2+ years of experience teaching, guiding, mentoring in the use of Revit
- Proficient with Microsoft Suite applications
- Knowledge of the construction industry
- Strong verbal and written communication skills and technical aptitude
- Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they come up
- Strong organizational/time management skills and the ability to manage multiple projects simultaneously
- Team oriented, collaborative, supportive
Benefits:
- Medical
- Dental
- Life
- Vision
- Disability
- 401(k)
- Employee Stock Purchase Plan
- Paid time off
- Tuition reimbursement
- Discounts on Stanley Black & Decker tools and other partner programs
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