Customer Success Representative
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Job Description
Customer Success Representative ensuring smooth service delivery and addressing inquiries for SambaSafety's driver monitoring software. Focus on customer relationship management and support throughout the product lifecycle.
Responsibilities:
- Support customers by answering questions, providing training, researching inquiries, and providing exceptional service delivery to all customer segments.
- Focus on ongoing adoption and assist customers throughout their lifecycle, helping them unlock maximum value from products and services.
- Resolve frontline issues for Success accounts, ensuring their issues are resolved as quickly and smoothly as possible.
- Maintain detailed and thoughtful documentation of customer interactions and next steps in Salesforce.
- Serve as a trusted advisor and advocate for internal and external customers.
- Educate existing accounts on new features and product tools.
- Provide service on account maintenance issues and best practices.
Requirements:
- Detail-oriented and thoughtful in documented next steps in the SambaSafety CRM (Salesforce)
- Experience working in multiple systems simultaneously to generate cohesive responses back to our customers.
- Experience asking discovery questions that may lead to expansion opportunities
- Comfortable working remotely and maintaining a regular schedule
- Preference for industry experience in telematics, auto-insurance industry, fleet management, department of motor vehicles, customer success, and/or customer support.
Benefits:
- Unlimited Paid Time Off and Paid Volunteer Days
- 401k Employer Match
- Generous Healthcare Benefits
- Wellness & Tuition Reimbursement
- Flexible Work Arrangements
- Lots of Samba swag
- Samba Events including our famous Samba Sprint
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