CSM, Mid Market
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Job Description
Client Success Manager at Hinge Health driving value for employer clients with relationships and communications. Managing multiplatform strategies for maximizing engagement and retention of Hinge Health products.
Responsibilities:
- Ramp up on our product, internal tools, and client lifecycle processes
- Build relationships with your book of Mid Market clients, complete onboarding with your team, and begin independently managing day-to-day client needs
- Drive best-practice enrollment communications campaigns aimed at achieving annual enrollment goals
- Craft compelling data-driven stories for clients, consistently securing buy-in on standard communications plans with a 95%+ opt-in rate
- Drive revenue by ensuring your clients maximize the impact of Hinge Health's enrollment communications
- Ensure 100% client retention with world-class satisfaction (9+ NPS scores)
- Turn clients into advocates and partner with Commercial teams to fulfill sales references and Marketing/PR requests
- Ensure your clients are offering Hinge Health's full suite of products to maximize member impact
- Contribute to team excellence by serving as an onboarding buddy and helping establish best practices as our team grows
Requirements:
- 2+ years of experience in client success, account management, or a related client-facing role
- Demonstrated ability to manage a book of business across various stages of the client lifecycle, using tools and resources to monitor deadlines and deliverables
- Experience building relationships with diverse stakeholders (clients, consultants, health plans, cross-functional partners)
- Ability to tell stories with data — pulling meaningful insights from reports and presenting recommendations that drive customer decisions
- Strong written and verbal communication skills, including confident presentation abilities
Benefits:
- Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
- Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
- Modern life stipends: Manage your own learning and development
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