Client Success Manager
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Job Description
Client Success Manager specializing in strategic partnerships with educational leaders and school districts. Driving growth and exceptional outcomes for KickUp's platform usage and client relations.
Responsibilities:
- Build and maintain executive relationships with superintendents, chief academic officers, HR directors, and other district leaders
- Develop account plans that align KickUp's capabilities with district strategic priorities and outcomes
- Lead quarterly engagement opportunities that demonstrate ROI, surface insights from data, and co-create action plans for continuous improvement
- Serve as a trusted advisor on professional growth strategy, helping leaders leverage KickUp data to inform district-wide decisions
- Conduct regular on-site visits with district partners to strengthen executive relationships, support strategic initiatives, and drive successful outcomes
- Own renewal and expansion revenue targets for your portfolio
- Proactively monitor account health, identify risk signals, and implement mitigation strategies
- Identify and develop expansion opportunities across modules, use cases, and user populations
- Partner with Account Executives to navigate complex procurement processes and close expansion deals
- Develop and execute multi-year growth strategies with strategic accounts
- Design and execute success plans tailored to each district's goals, timeline, and stakeholders
- Coordinate with Data Integration, Training & Enablement, and Support specialists to ensure seamless client experience
- Establish communication cadence and engagement strategy with key stakeholders
- Lead onboarding kickoffs and ensure smooth handoffs between implementation and ongoing success phases
- Synthesize customer feedback and insights to inform product roadmap priorities
- Collaborate with Product and Engineering teams to advocate for customer needs and validate solutions
- Partner with Marketing to develop case studies, testimonials, and reference opportunities
- Share best practices and strategic insights across the CS team to elevate collective customer knowledge
- Maintain accurate forecasting for renewals and expansion
- Track and report on customer health metrics, engagement trends, and portfolio performance
- Conduct win/loss analysis to continuously improve retention and expansion strategies
- Meet or exceed quarterly and annual revenue targets
Requirements:
- This is a full-time, remote role based in the Southwest, ideally located near or in New Mexico. Candidates must be able to support on-site client visits to school districts in New Mexico.
- Candidates must be legally eligible to work in the United States.
- Fluency in Spanish and English (both written and verbal) is required for this role.
Benefits:
- Stock options in our growing company
- 401(K) plan with employer matching
- Universal paid parental leave
- A variety of medical, dental, and vision insurance options
- An annual stipend for professional learning
- Flexible PTO policy, extended holiday break, summer Fridays, and "Focus Fridays" – a day with limited Slack and meetings throughout the year
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